In today's fast-paced digital landscape, apartment communities are increasingly reliant on technology to streamline operations and protect themselves from fraudulent activities. As the rental rates have grown over the past several years, so has the sophistication of fake paystubs and IDs to allow unqualified prospects entry into communities they do not qualify for. To combat these threats effectively, property management companies often turn to advanced document fraud technology platforms. However, amidst the plethora of solutions available, one crucial aspect often overlooked is the significance of live customer support in evaluating these platforms.

We have to be careful about how we talk about accuracy when screening an applicant. In a simplistic sense, it is the only important thing in fraud detection. Bells and whistles don’t matter if you aren’t getting the right answers. But it depends on what you consider to be accurate. Is it accurate to declare a document to be authentic even if it doesn’t belong to the applicant? That is what many of our competitors do.

At Docuverus, security is not something we take lightly. We know that you are entrusting us with your documents containing your personal information. You trust us with the keys to your life and we have a responsibility to treat them with the greatest care.

I'm going to let you in on a secret. 

The trick to detecting fraudulent documents is not about finding the smoking gun, that one glaring mistake that the fraudster made. It's about finding the pattern of small incongruities that together reveal the culprit's vile deed.

The process of qualifying applicants for rental apartments has historically been accomplished by running a traditional background check involving database-driven searches of credit, eviction, and criminal information, along with manual verification of identity and income. Because there is no universal database that exists to help automate the process, income and identity verifications have been more difficult to determine, and applicant fraud has increased exponentially due to easy-to-access tools that allow applicants to buy or edit fabricated documents.